Patient Frequently Asked Questions
Find practical information about visits, service availability, insurance and billing. For questions about your own care or account, contact our team directly.
Visits and locations
Where can I find Swift Rehabilitation?
Our office locations section lists addresses and directions. Please call before visiting to confirm appointment availability. For mobile therapy, see where we provide care and ask whether home visits are available at your address.
Do you provide care in New Jersey?
Visit our New Jersey services page or call (856) 856-4122 to discuss your location and current availability.
What are your appointment hours?
Contact our team to confirm available times for your location and service before making travel arrangements.
How do I request an appointment?
Use our appointment request page or call the team. We will confirm the appointment and service availability. You can also ask about telehealth visits.
Insurance and costs
How much will my treatment cost?
Costs depend on your therapy needs and insurance benefits. Ask our team to review your coverage and expected out-of-pocket costs before treatment.
Does my insurance cover rehabilitation services?
Coverage depends on your specific plan, service and location. Call our team to verify benefits, network participation and any authorization requirements before scheduling. An insurance company name alone does not confirm coverage under every plan.
What do deductible, co-payment and co-insurance mean?
- A deductible is the amount you pay toward covered services before your plan begins sharing certain costs, according to your plan rules.
- A co-payment is a fixed amount you pay for a covered visit or service.
- Co-insurance is your percentage share of a covered service's cost. Your insurer can explain how these amounts apply to your plan.
Billing and appointments
How do I pay a bill or ask about a statement?
Follow the payment instructions on your statement. If you need help or want to confirm payment options, call (443) 469-3426. Have your statement available when you speak with the team.
How do I confirm my next appointment?
Call (443) 469-3426 for Maryland or (856) 856-4122 for New Jersey so our team can confirm your date, time and visit arrangements.
What is your cancellation policy?
We understand emergencies occur. We ask for at least 24 hours’ notice for cancellations, and if you miss an appointment without giving us the required notice, you may incur a $40 cancellation fee. Call our team if you need to change your appointment or have questions about the policy.
Where can I prepare for my visit?
See patient forms for preparation resources. Discuss sensitive medical, insurance or billing details directly with the team through the method they provide.