Patient FAQs
We understand that you may have questions about our services, locations, financial matters, and treatment processes. This comprehensive guide is designed to provide you with quick and easy access to the most common inquiries we receive. From finding a clinic near you to understanding your billing options, Swift Rehabilitation is here to help.
Clinic Information
Use our Locations page to search for a Swift Rehabilitation facility close to you so you can begin your recovery without delay.
Check the facility page on our Locations section to find the address, contact number, and directions to your preferred clinic.
Please refer to our Locations page for specific hours of operation for each clinic. Hours may vary by location.
The cost of your personalized treatment plan depends on your diagnosis, therapy needs, and insurance coverage. We verify your insurance benefits before starting treatment so you understand the out-of-pocket costs up front. We also offer complimentary consultations to help assess your needs.
Swift Rehabilitation accepts many major insurance providers. You can view our accepted insurance list on the Insurance section of our website, or our billing team can verify benefits for you.
- A deductible is the amount you must pay out of pocket before your insurance begins to pay.
- A co-payment (co-pay) is a fixed fee you pay per visit under your insurance plan.
- Co-insurance is the percentage of the cost you share with the insurance company after your deductible is met.
Financial Information
Billing Information
If you’ve received a statement:
- Go to our Pay My Bill page via any device.
- Create an account, entering the required details.
- Add the patient information with the registration code from your statement.
- You’ll then be ready to pay securely online.
Online payments allow you to view your payment history, receive e-statements, securely store payment methods, and make payments from your phone or computer without needing to mail checks.
If you have questions about charges, statements, or insurance, contact our Billing Support Team at 1-800-SWIFT-RB (1-800-794-3872) or email billing@swiftrehab.com. Please have your insurance card or billing statement handy for reference.
We understand emergencies occur. We ask for at least 24 hours’ notice for cancellations, and if you miss an appointment without giving us the required notice, you may incur a $40 cancellation fee.
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Other Current Patient Questions
Don’t Let Pain Hold You Back
We accept major insurance plans, including Medicare & Medicaid, and will help you navigate your benefits so you can focus on your recovery. See all insurances.
